COMPANY NEWS

PESLASER Global Warranty Program for Raycus Laser Source

Views : 470
Author : PESLASER
Update time : 2023-06-19 20:47:46

PESLASER Global Warranty Program for Raycus Laser Source

I,Repair Methods:

Based on the actual situation, Party B will provide a repair plan, including remote guidance, sending personnel to the customer's location, and returning to the bonded zone in China for repairs.

II,Cost Responsibility:

Remote guidance: No cost will be incurred by Party A.

On-site repair: Party A will only bear the unilateral cost of shipping the machine to Party B's overseas location.

Return for repair to the bonded zone in China: Party A will only bear the unilateral cost of returning the machine to the bonded zone in China.

 

III.Table of Overseas Service Network Coverage

 

No. Country Coverage Area
1 Thailand Thailand, Cambodia, Myanmar, Singapore
2 Vietnam Vietnam, Laos, Indonesia
3 Malaysia Malaysia, Singapore, Philippines, Brunei
4 Taiwan Taiwan
5 South Korea South Korea
6 Australia Australia, New Zealand
7 India India
8 Russia Russia
9 Italy Italy, Switzerland, Greece, Portugal, Spain
10 Germany Other European countries excluding Italy, Switzerland, Greece, Portugal, Spain
11 Brazil Brazil
12 Turkey Turkey
13 China Jinan Bonded Zone Other countries not listed in the table

Note: "Coverage Area" refers to the countries or regions covered by the service network in each country listed in the table.

 

 

IV,Comparison of Average Overseas Service Costs for Continuous Laser Devices of 2000W and Below (Unit: CNY)

 

Country (Example) Version In-Warranty Parts Cost Parts Logistics & Customs Fees Maintenance Labor Cost Domestic Logistics Cost Total Cost
Europe (Germany) Standard Version 0 2890 6480 1450 10820
Global Version 0 0 0 1450 1450
Southeast Asia (Thailand) Standard Version 0 2820 2564 750 6134
Global Version 0 0 0 750 750
America (Brazil) Standard Version 0 5200 4320 670 10190
Global Version 0 0 0 670 670
India Standard Version 0 2471 3435 725 6631
Global Version 0 0 0 725 725
Russia Standard Version 0 3010 4422 954 8386
Global Version 0 0 0 954 954

Note: The above table shows the average overseas service costs for continuous laser devices of 2000W and below in several countries. The costs are converted to CNY dollars for reference. "Version" refers to the type of service package chosen by the customer, and "In-Warranty Parts Cost" refers to the cost of parts that are covered under warranty.

 



V,Standard Overseas Service Process:

Customer reports problem → Fault diagnosis → Service provider (Party B) provides quotation → Maintenance confirmation → Customer pays maintenance fees to Party A → Party A pays maintenance fees to Party B → Maintenance work conducted.

VI,Global Overseas Service Process:

Customer reports problem → Fault diagnosis → Maintenance confirmation → Maintenance work conducted.
Related News
Read More >>
SHIPPING TO AUSTRIA SHIPPING TO AUSTRIA
Jan .24.2024
2000W Raycus brand laser source Handheld Fiber Laser Welding Machine, 4 IN 1 SUP 23T head
SHIPPING TO HAITI SHIPPING TO HAITI
Jan .24.2024
3000W Raycus brand laser source Handheld Fiber Laser Welding Machine
SHIPPING TO SINGAPORE SHIPPING TO SINGAPORE
Dec .18.2023
1000W/1500W/2000W Raycus brand laser source Handheld Fiber Laser Welding Machine
SHIPPING TO HUNGARY SHIPPING TO HUNGARY
Dec .18.2023
1000W Raycus brand laser source Handheld Fiber Laser Welding Machine