PESLASER Global Warranty Program for Raycus Laser Source

I,Repair Methods:

Based on the actual situation, Party B will provide a repair plan, including remote guidance, sending personnel to the customer's location, and returning to the bonded zone in China for repairs.

II,Cost Responsibility:

Remote guidance: No cost will be incurred by Party A.

On-site repair: Party A will only bear the unilateral cost of shipping the machine to Party B's overseas location.

Return for repair to the bonded zone in China: Party A will only bear the unilateral cost of returning the machine to the bonded zone in China.

 

III.Table of Overseas Service Network Coverage

 

No.	Country	Coverage Area
1	Thailand	Thailand, Cambodia, Myanmar, Singapore
2	Vietnam	Vietnam, Laos, Indonesia
3	Malaysia	Malaysia, Singapore, Philippines, Brunei
4	Taiwan	Taiwan
5	South Korea	South Korea
6	Australia	Australia, New Zealand
7	India	India
8	Russia	Russia
9	Italy	Italy, Switzerland, Greece, Portugal, Spain
10	Germany	Other European countries excluding Italy, Switzerland, Greece, Portugal, Spain
11	Brazil	Brazil
12	Turkey	Turkey
13	China Jinan Bonded Zone	Other countries not listed in the table

Note: "Coverage Area" refers to the countries or regions covered by the service network in each country listed in the table.

 

 

IV,Comparison of Average Overseas Service Costs for Continuous Laser Devices of 2000W and Below (Unit: CNY)

 

Country (Example)	Version	In-Warranty Parts Cost	Parts Logistics & Customs Fees	Maintenance Labor Cost	Domestic Logistics Cost	Total Cost
Europe (Germany)	Standard Version	0	2890	6480	1450	10820
	Global Version	0	0	0	1450	1450
Southeast Asia (Thailand)	Standard Version	0	2820	2564	750	6134
	Global Version	0	0	0	750	750
America (Brazil)	Standard Version	0	5200	4320	670	10190
	Global Version	0	0	0	670	670
India	Standard Version	0	2471	3435	725	6631
	Global Version	0	0	0	725	725
Russia	Standard Version	0	3010	4422	954	8386
	Global Version	0	0	0	954	954

Note: The above table shows the average overseas service costs for continuous laser devices of 2000W and below in several countries. The costs are converted to CNY dollars for reference. "Version" refers to the type of service package chosen by the customer, and "In-Warranty Parts Cost" refers to the cost of parts that are covered under warranty.

 

V,Standard Overseas Service Process:

Customer reports problem → Fault diagnosis → Service provider (Party B) provides quotation → Maintenance confirmation → Customer pays maintenance fees to Party A → Party A pays maintenance fees to Party B → Maintenance work conducted.

VI,Global Overseas Service Process:

Customer reports problem → Fault diagnosis → Maintenance confirmation → Maintenance work conducted.